Privacy Policy

1. Introduction

Overwatch Fire Protection Management LLC (“we,” “us,” “our”) values the privacy of our clients, property managers, and building owners. This Privacy Policy explains how we collect, use, and share information when you use our website (overwatchfire.com) or our consulting services.

2. Information We Collect

We collect specific data required to manage fire and life safety compliance:

• Personal Information: Name, email address, phone number, and job title (e.g., Property Manager).
• Property Information: Building addresses, access codes, fire system specifications, inspection reports, and tenant contact details (if provided for notification purposes).
• Usage Data: IP addresses, browser type, and interaction data via cookies (Google Analytics) to improve our site performance.

3. How We Use Your Information

We use your data strictly for business and compliance purposes:

• Service Coordination: To solicit quotes, schedule inspections, and manage repairs with third-party vendors.
• Compliance Management: To maintain historical records of inspections and deficiencies as required by fire codes.
• Communication: To send service reminders, quote approvals, and emergency updates.

4. Sharing of Information (Critical)

We are a management firm, which means we must share data to do our job.

• Third-Party Contractors: We share relevant property and contact information with licensed fire protection contractors solely for the purpose of obtaining quotes, scheduling work, or performing maintenance.
• Legal Authorities: We may disclose information to Authorities Having Jurisdiction (AHJs), Fire Marshals, or insurers if required to prove compliance or respond to legal requests.
• No Sale of Data: We do not sell your personal information to advertisers or marketing lists.
2023
• Email the Privacy Team

5. Data Retention

Due to the nature of fire and life safety, we maintain records of reports, quotes, and correspondence for an extended period to ensure a verifiable audit trail for liability and code compliance purposes.

6. Security

We utilize industry-standard security measures (SSL encryption, secure servers) to protect your data. However, no digital transmission is completely secure. You acknowledge that you provide information at your own risk.

7. Your Rights (CCPA/GDPR Compliance)

Depending on your jurisdiction, you may have the right to request:

• Access to the personal data we hold about you.
• Correction of inaccurate data.
• Deletion of your data (unless we are required to keep it for legal/compliance reasons).

To exercise these rights, please submit a Privacy Request here.

8. Updates to This Policy

We may update this policy to reflect changes in our services or laws. Your continued use of our services constitutes acceptance of the updated policy.

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