FAQ's -

Frequently Asked Questions

What Services does Overwatch Fire Protection Management LLC Offer?

Overwatch Fire Protection Management offers comprehensive fire protection oversight and management services, including preventive maintenance consulting, vendor migration, property manager fire training, emergency plan consultation, fire safety audits, and fire safety education programs.

How can Overwatch Fire Protection Management help Property Managers and Owners?

Overwatch Fire Protection Management fills the gap by providing expert fire oversight and management services. They ensure that businesses receive optimal life safety

services from their designated providers, offering independent third-party review of reports, deficiencies, and quotes, and managing the long-term health of assets.

Who is the founder of Overwatch Fire Protection Management?

The founder of Overwatch Fire Protection Management is Mickey Hilderbrand, a fire protection industry veteran with nearly 20 years of experience.

What is Preventative Maintenance Consulting?

Preventive maintenance consulting involves developing a custom maintenance plan, providing on-site inspections, and delivering detailed reports about the status and expected

lifespan of life safety equipment. Suggestions for upgrades or replacements are also provided, considering the best cost-to-performance ratio. Click the image to learn more.

What is Vendor Migration?

Vendor migration refers to the process of helping clients choose a new service provider when they are dissatisfied with their current one. Overwatch Fire Protection Management

gathers building and asset information, contacts vetted contractors for new quotes, and facilitates a seamless transition from the old provider to the new one. Click the image to learn more.

What is Property Manager Fire Training?

Property manager fire training is a program that equips property managers with comprehensive knowledge of basic fire and life safety regulations. It enhances their ability to make

informed decisions, improves efficiency and effectiveness, saves costs, ensures compliance, mitigates risks, and provides peace of mind. Click the image to learn more.

What is an Emergency Plan Consultation?

Emergency plan consultation involves creating customized emergency response plans for properties or buildings, including evacuation procedures, communication strategies,

and specific procedures for different types of fire events. Regular reviews, updates, and emergency drills are also conducted to ensure effectiveness. Click the image to learn more.

What Are Fire Safety Audits?

Fire safety audits are comprehensive inspections of premises to identify potential fire hazards and areas for improvement. After the inspection, Overwatch Fire Protection Management

provides detailed reports outlining risks and recommending solutions to enhance safety, mitigate risks, and ensure compliance with regulations.

What are Fire Safety Education Programs?

Fire safety education programs provide building owners, property managers, and occupants with knowledge and training on fire safety. These programs include materials such as

videos, online courses, workshops, and cover topics like using fire safety equipment, identifying fire hazards, and actions to take in case of a fire. Click the image to learn more.

How Can I Contact Overwatch Fire Protection Management For their Services?

You can contact Overwatch Fire Protection Management LLC through their website or by using their contact information provided on the website.

They will be happy to assist you and answer any specific questions you may have. Click the image to go directly to the Contact Us Page.

What does a fire protection consultant actually do?

A fire protection consultant acts as your expert representative and single point of contact for all things related to fire and life safety. We don’t replace your existing sprinkler or alarm vendors; we manage them.

Our job is to create a comprehensive strategy, audit vendor work, ensure every aspect of your property is compliant with complex codes, and liaise with the fire marshal on your behalf. We handle the complexity so you can have peace of mind.

Aren't my current service vendors (sprinkler, alarm, extinguisher companies) enough?

Your vendors are specialists at servicing their specific equipment, which is essential. However, they work in silos. Our role is to provide holistic oversight. We ensure the work your vendors perform is up to code,

correctly documented, and strategically planned. We catch potential issues, prevent you from paying for unnecessary work, and ensure there are no gaps in your compliance. We work for you to manage your vendors and protect your interests.

Who needs your services?

Our services are designed for anyone responsible for managing property who feels overwhelmed by the complexity of fire codes. This typically includes commercial property managers,

building owners, portfolio managers, facility directors, and HOA boards. If you manage one building or a hundred, we can simplify your compliance and reduce your liability.

What's the biggest mistake you see building owners make?

The most common mistake is a “reactive” approach to fire safety—only addressing issues after a failed inspection or when a problem arises. This leads to higher costs,

business disruptions, and increased liability. A proactive, managed approach, like our Building Maintenance Program, is safer, more cost-effective, and provides long-term stability.

What does ITM stand for, and why is it so important?

ITM stands for Inspection, Testing, and Maintenance. It is the complete, legally required cycle of services for all fire and life safety systems.

Following a proper ITM schedule, as outlined by NFPA codes, is the foundation of fire safety compliance and is mandatory for ensuring your systems will function correctly during an emergency.

How often do my fire sprinklers and fire alarms need to be inspected?

The required frequencies are set by the National Fire Protection Association (NFPA) and your local AHJ. Generally, systems require a mix of weekly, monthly, quarterly, semi-annual, and annual ITM tasks.

For example, a full sprinkler inspection is typically annual, but gauges must be checked weekly or monthly. It’s a complex calendar, and our service includes managing this entire schedule for you.

What is an "AHJ"?

AHJ stands for the Authority Having Jurisdiction. In the Lake Tapps area and across Washington, this is typically your local Fire Marshal or a representative from the city or county fire prevention bureau

(e.g., Pierce County Fire Marshal). They are the officials responsible for enforcing fire codes and conducting inspections. We have extensive experience working with AHJs across the Puget Sound region to ensure a smooth compliance process for our clients.

My building recently failed an inspection. Can you help?

Absolutely. This is one of our core services. We will perform a complete audit of the inspection report, identify the deficiencies, and create a clear, cost-effective plan of action.

We will coordinate with the necessary vendors to correct the issues and handle all communication with the AHJ to resolve the matter efficiently.

What's the first step to working with you?

The first step is a complimentary consultation. We’ll discuss the specific challenges you’re facing with your property or portfolio. From there, we typically proceed with a Fire Safety Audit to

establish a baseline of your current compliance status. This audit gives us the data we need to build a tailored, strategic plan for you.

Do you perform the actual repairs and installations?

Our primary role is consulting, management, and oversight. We do not perform the physical repair work ourselves. Instead, we manage our network of trusted, certified vendors or oversee

your existing vendors to ensure the work is done correctly, to code, and at a fair price. This avoids any conflict of interest and guarantees we are always acting with your best interests at heart.

What kind of reports and documentation will I receive?

We believe in total clarity. All our clients receive access to a centralized digital portal containing all inspection reports, service records, deficiency reports, and compliance documentation.

You will have a complete, organized, and easily accessible record of your property’s fire safety status, which is invaluable for liability protection and peace of mind.

Privacy Policy for Overwatch Fire Protection Management

Last Updated: September 25, 2025

1. Introduction

Welcome to Overwatch Fire Protection Management. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website new.overwatchfire.org. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you subscribe to a newsletter or when you choose to participate in various activities related to the Site, such as leaving comments or contacting us.
Usage Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Cookies and Tracking Data: We may use cookies and other tracking technologies to help customize the Site and improve your experience.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Operate and maintain our website.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
Send you emails or newsletters, if you have subscribed.
Respond to your comments or inquiries.
Find and prevent fraud.

4. Information Sharing and Disclosure

We take your privacy seriously. Our policy on sharing your data is clear and straightforward.

Our Partners: We may share your information with trusted third-party partners who perform services for us or on our behalf. These partners assist us with various functions, including hosting, data analysis, customer service, and marketing assistance. These partners will only have access to your information to the extent necessary to perform these services and are obligated not to disclose or use it for any other purpose. Examples of such partners include:
- Analytics Providers (such as Google Analytics)
- Cloud Hosting Services
- Email Service Providers (for newsletter delivery, such as MailPoet or Substack)
Our Commitment: We do not sell, rent, or trade your Personal Information to any outside or unknown organizations. Our sharing of data is limited strictly to the partners who help us provide and improve our service to you.
By Law or to Protect Rights: We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to (1) comply with a legal obligation, (2) protect and defend our rights or property, or (3) act in urgent circumstances to protect the personal safety of users of the Site or the public.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies but be aware that such action could affect the availability and functionality of the Site.

7. Your Data Rights

Depending on your geographic location, you may have certain rights regarding your personal information. These rights may include:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

8. Links to Other Websites

The Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: dustin@overwatchfire.org

Disclaimers & Terms of Service

Last Updated: September 25, 2025

General Disclaimer

The information provided by Overwatch Fire Protection Management on new.overwatchfire.org is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

External Links Disclaimer

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE.

Professional Disclaimer

The information provided on this Site, including in our blog posts and articles, is for general informational and educational purposes only. It is not a substitute for professional advice tailored to your specific property, jurisdiction, and circumstances. A formal consultant-client relationship is only established through a signed engagement agreement. The use of or reliance on any information contained on this site is solely at your own risk. To get advice for your specific situation, please contact us for a direct consultation.

Testimonials and Views Expressed Disclaimer

The testimonials featured on our Site represent the individual experiences and opinions of our clients. However, they are individual results and results do vary. We do not claim that they are typical results that all clients will achieve. The views and opinions expressed in other content on this website, such as blog posts, are those of the authors and do not necessarily reflect the official policy or position of Overwatch Fire Protection Management.